Frequently Asked Questions

Everything you need to know about shopping with Chic-Lucky.

How long does shipping take?

Standard shipping typically takes 5-10 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original condition and packaging to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our support team.

Do you offer international shipping?

Yes, Chic-Lucky ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I track my package?

You can track your package by clicking the link in your shipping confirmation email or by visiting our 'Track Order' page and entering your order number.